Privacy Policy — jadbaj
Your privacy matters to us. This policy explains exactly what personal data jadbaj collects, how we use it, and the steps we take to keep it safe.
1. Introduction
Who we are and what this policy covers
This Privacy Policy ("Policy") describes how jadbaj ("jadbaj", "we", "us", "our") collects, uses, stores, discloses, and protects the personal information of individuals ("you", "your") who access or use the jadbaj website at jadbaj.ws and all associated services (the "Service"). This Policy forms part of our Terms & Conditions and should be read alongside them.
jadbaj is committed to handling your personal data responsibly, transparently, and in a manner consistent with internationally recognised privacy standards. We do not sell your personal data. We do not share it with advertisers. We collect only what is necessary to deliver, maintain, and improve our Service — and we are clear about every category of data we collect and why.
By registering an account or using the jadbaj platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, please do not use the Service. If you have questions, our support team is reachable at [email protected] at any time.
2. Data We Collect
The categories of personal information jadbaj processes
jadbaj collects personal data from you directly when you register, make a deposit, contact support, or interact with the platform. We also collect certain data automatically through your use of the Service. The main categories of data we process are set out below.
2.1 Registration & Identity Data
When you create a jadbaj account, we collect: your full name, date of birth, mobile phone number, and a username and password of your choosing. This information is required to open and verify your account, apply age verification checks (21+ policy), and provide you with access to the Service.
2.2 Financial & Transaction Data
To process deposits and withdrawals, we collect information relating to your payment method, including your bKash, Nagad, Rocket, or Upay mobile number, and where applicable, bank account details. We do not store full card numbers or full mobile banking credentials on our servers. Payment processing is handled via encrypted, secure channels. We retain records of all transactions (amounts, dates, methods) for financial compliance and fraud prevention purposes.
2.3 Identity Verification Data
In order to comply with our age verification and anti-money laundering obligations, we may request copies of government-issued identity documents such as your National ID (NID) card, passport, or driver's licence. These documents are processed securely and retained only for as long as required by applicable compliance obligations.
2.4 Technical & Usage Data
When you visit jadbaj, we automatically collect certain technical data including: your IP address, device type, browser type and version, operating system, referring URL, pages visited, time spent on pages, and clickstream data. This data helps us maintain platform security, diagnose technical issues, and improve the user experience.
2.5 Communications Data
When you contact our support team via email or live chat, we retain a record of your enquiry and our response. This includes the content of messages, timestamps, and any account information shared during the interaction. These records allow us to resolve disputes, track complaint outcomes, and improve service quality.
2.6 Cookies & Tracking Technologies
jadbaj uses cookies and similar technologies to remember your preferences, maintain your session when you are logged in, and analyse aggregate usage patterns. See Section 8 of this Policy for full details of how we use cookies and how you can manage your preferences.
3. How We Use Your Data
The lawful purposes for which jadbaj processes your personal information
jadbaj processes your personal data only for specific, legitimate purposes. We do not use your data for purposes incompatible with those for which it was originally collected. The primary purposes for which we process personal data are listed below.
- Account management: Creating, maintaining, and administering your jadbaj account, including authentication and access control.
- Service delivery: Processing bets, settling games, crediting winnings, and facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, and banking partners.
- Age and identity verification: Confirming that all users are aged 21 or above and that account details are genuine, in line with our responsible gaming commitments.
- Fraud prevention and security: Detecting, investigating, and preventing fraudulent transactions, account takeovers, money laundering, and other abusive behaviour.
- Legal and regulatory compliance: Meeting our obligations under applicable laws, including record-keeping, responding to lawful requests from authorities, and enforcing our Terms & Conditions.
- Customer support: Responding to your queries, resolving complaints, and providing technical assistance in a timely and effective manner.
- Platform improvement: Analysing aggregate usage data to identify bugs, optimise performance, and develop new features that benefit all jadbaj users.
- Responsible gaming monitoring: Identifying patterns of play that may indicate problem gambling behaviour, so that we can offer appropriate support tools proactively.
- Promotional communications: Sending you relevant offers, bonus notifications, and platform updates where you have consented to receive such communications. You may opt out at any time by contacting [email protected].
4. How We Share Your Data
Third parties who may receive your personal information, and why
jadbaj does not sell, rent, or trade your personal data to any third party for marketing purposes. We share your data only with carefully selected partners who help us operate the Service, and only to the extent necessary for the specific purpose described.
4.1 Payment Service Providers
To process deposits and withdrawals, we share relevant financial data with payment providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and international card schemes (Visa, Mastercard). These providers process data solely for payment execution purposes and are bound by their own strict security and confidentiality obligations.
4.2 Game Technology Providers
Third-party game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited session and transaction data required to run their games within the jadbaj platform. No additional personal data beyond what is technically necessary is transmitted to game providers.
4.3 Identity Verification Partners
Where we use third-party services to assist with age or identity verification, your submitted identity documents may be processed by those providers. All such partners are contractually required to process verification data only for the stated purpose and to delete it once verification is complete.
4.4 Legal and Regulatory Authorities
jadbaj may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, court order, or where we believe disclosure is necessary to protect the rights, safety, or property of jadbaj, our users, or the public. We will notify affected users of such disclosures where legally permitted to do so.
4.5 Business Transfers
In the event of a merger, acquisition, or sale of all or substantially all of jadbaj's assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material change to this Privacy Policy that results from it.
How jadbaj Protects Your Data
The technical and organisational measures we use to keep your information secure
5. Data Retention
How long we keep your personal information
jadbaj retains personal data for as long as your account remains active and for a reasonable period thereafter to fulfil the purposes outlined in this Policy. Where specific legal or regulatory obligations require longer retention (for example, transaction records for financial compliance purposes), we retain the relevant data for the period prescribed by applicable law.
Retention guidelines by data category:
- Account and identity data: Retained for the duration of your account and for up to 5 years following account closure, in line with standard financial record-keeping requirements.
- Transaction records: Retained for a minimum of 5 years from the date of each transaction to support audit, compliance, and dispute resolution processes.
- Identity verification documents: Retained only as long as necessary to complete verification, then securely deleted unless legal obligations require otherwise.
- Communications and support records: Retained for up to 3 years from the date of the interaction, to support dispute resolution and quality assurance.
- Technical and usage logs: Retained for up to 12 months in aggregated or pseudonymised form for security monitoring and platform improvement purposes.
When the retention period for any category of data expires, jadbaj will securely delete or anonymise that data so that it can no longer be associated with an identifiable individual.
6. Your Privacy Rights
What you are entitled to ask us regarding your personal data
jadbaj recognises and respects your rights in relation to your personal data. You may exercise any of the following rights at any time by contacting us at [email protected]. We will respond to all verified requests within a reasonable timeframe and without charge in most circumstances.
Right of Access
You have the right to request a copy of the personal data jadbaj holds about you, together with information about how it is used and with whom it is shared. We will provide this in a clear, structured format.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may update certain account details directly within your profile settings.
Right to Erasure
You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent, or where there is no overriding legal basis for continued processing. Note that we may be required to retain certain data to comply with legal obligations even following a deletion request.
Right to Restrict Processing
In certain circumstances, you may request that we limit the way we use your personal data — for example, while a dispute about the accuracy of that data is being resolved.
Right to Data Portability
Where we process your personal data by automated means on the basis of your consent or a contract, you have the right to receive that data in a commonly used, machine-readable format so that it can be transferred to another service provider of your choice.
Right to Object
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on our legitimate interests where you believe your rights and interests override ours in a particular situation.
7. Cookies & Tracking
How jadbaj uses cookies and what your options are
jadbaj uses cookies — small text files stored on your device — and similar technologies (such as local storage and session tokens) to operate the platform effectively and to improve your experience. Cookies do not contain your full personal data and do not give us access to your device beyond what they store.
Types of cookies we use:
- Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit. You cannot opt out of essential cookies without disabling your ability to use the Service.
- Preference cookies: Remember your settings and choices (such as language preference or notification settings) so you do not have to re-enter them on each visit.
- Analytics cookies: Collect anonymised, aggregate data about how users navigate the platform — which pages are visited most, where users drop off, and how features are used. This data is used solely to improve the jadbaj experience.
- Security cookies: Help us detect and prevent fraudulent activity, including session hijacking and account takeover attempts.
You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the jadbaj platform. jadbaj does not use third-party advertising cookies or tracking pixels that share your data with external advertising networks.
8. Minors & Age Restriction
jadbaj is strictly for adults aged 21 and above
The jadbaj platform is intended exclusively for adults aged 21 years and above. We do not knowingly collect or process personal data from individuals under the age of 21. If we become aware that an account has been created by or on behalf of a person under 21, we will immediately suspend that account, delete any associated personal data, and forfeiture any balances held.
9. Changes to This Privacy Policy
How we will notify you of material updates
jadbaj reserves the right to update or amend this Privacy Policy at any time. When we make material changes — that is, changes that significantly affect how we collect, use, or share your personal data — we will update the "Last Updated" date at the top of this page. We may also notify you via your registered mobile number or email address where we consider the changes to be particularly significant.
Your continued use of the jadbaj Service following any changes to this Policy constitutes your acceptance of the revised terms. If you do not agree with any updated version of this Policy, you should cease using the Service and request account closure. We encourage you to review this page periodically to stay informed of how jadbaj protects your data.
10. Contact & Data Enquiries
How to reach jadbaj regarding your personal data
If you have questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how your personal information has been handled, please contact the jadbaj support team. All privacy-related enquiries are treated with priority and handled in strict confidence.
Privacy Contact
Email: [email protected]
Subject line: "Privacy Rights Request" or "Privacy Enquiry"
Response time: Within 48 hours for formal privacy requests.
Availability: 24 hours a day, 7 days a week. Bangladesh Standard Time (BST, UTC+6).
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